Financial Assistance

Many people experience financial hardship that can impact their ability to pay the electric bill. HMLP offers an income-adjusted rate and other payment assistance programs that can hopefully ease the burden on its customers. Contact HMLP’s Customer Service team if you have any questions at 781-749-0134 or info@hmlp.com. Please allow two business days for a response to email communications. 

HMLP’s Income-Adjusted Rate – Effective January 1, 2024

Qualified residents can now sign up for HMLP’s new Income-Adjusted (IA) rate, effective January 1, 2024. The IA rate is a 10% discount on certain electric bill items. HMLP will not collect personal income or tax information to qualify customers. Eligible rate applicants must be 1) a residential customer of HMLP, 2) the customer of record for the account, 3) submit for the primary dwelling only, and 4) participate in a means-tested benefits program. When completing the application, you must submit proof of eligibility in a means-tested program. HMLP reserves the right to conclude or adjust this rate at any time.

Customers may use the form below or download a PDF to submit an application. Customers who want to fill out a paper application can visit HMLP’s office at 31 Bare Cove Park Dr. Contact HMLP’s Customer Service team with any questions at 781-749-0134 or info@hmlp.com. Please allow two business days for a response. 

IA rate recipients must reapply annually by December 20 to continue receiving the reduced rate for the upcoming year. HMLP will send out a renewal reminder letter in November of each year. HMLP will remove customers from the rate if they do not submit a completed application by December 20 to renew their participation. HMLP will not back-date benefits for late applications. Eligibility will restart for those removed once a completed application and proof of participation in a qualified benefits program are received.

The IA rate discounts the customer charge and the capacity, transmission, and distribution charge. You will be eligible for the IA rate if you are currently eligible for fuel assistance or one of the means-tested benefits programs listed below. You must provide proof of eligibility that you participate in a qualified means-tested benefits program. 

Means-Tested Benefits Programs that qualify for the IA rate 

  • Low Income Home Energy Assistance Program (LIHEAP/Fuel Assistance)
  • Hingham’s Property Tax Relief (Income-Based Programs Only)
  • Supplemental Security Income (SSI)
  • MassHealth
  • Emergency Assistance for the Elderly, Disabled, & Children (EAEDC)
  • Public or Subsidized Housing
  • Transitional Aid to Families with Dependent Children (TAFDC)
  • Head Start / Early Head Start
  • Veteran’s Connected Services / Chapter 115 / Safety Net Program 
  • Supplemental Nutrition Assistance Program (SNAP/Food Stamps)
  • Veterans Dependency & Indemnity Compensation (DIC) Surviving Parent or Spouse
  • Veterans Non-Service Disability Pension
  • Commonwealth Care Plan Types 1, 2, or 3A
  • Health Safety Net Plan – Primary or Secondary (Not Partial)
  • Women, Infants, & Children (WIC) Nutritional Program 

HMLP Payment Assistance

HMLP has multiple options for customers struggling to pay their electric bill. If you require financial assistance, please call HMLP at 781-749-0134 to discuss what option may work best for you.

Energy Assessment

Schedule a no-cost energy assessment with ENE to receive a free report on your energy usage and access to energy savings from DIY actions, insulation, appliances, heating/cooling, water heating, lighting, weatherstripping, or windows/door replacement.

Learn More & Sign Up

Energy Saving Tips & Resources

For assistance scheduling an energy assessment, email hea@ene.org or call 888-772-4242. You can take action to reduce your bills and conserve energy by completing the projects recommended in the energy assessment.

There are many resources available such as:

Income-Adjusted (IA) Rate Application

Please complete all necessary fields in the form below and submit to HMLP to be considered for the IA Rate.

Select at least one and upload the corresponding document that demonstrates acceptance and participation in the program. Proof of eligibility in a means-tested benefits program is required. If documentation is not available, please call HMLP at 781-749-0134.
You must submit proof of participation in at least one of the above qualifying means-tested benefits programs to qualify for the IA rate. HMLP will not approve the application without sufficient evidence of participation. If this is not available, please call HMLP at 781-749-0134.
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